Bakes&Barbells
Policies
Ordering
Please note that your order is not secured until you receive a confirmation message.
Full payment is required for standard bakes.
For custom bakes, a 50% deposit is required to confirm your order and the remaining balance is required 5 days before collection.
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Bank transfer is the only accepted payment method. All payment details are on the invoice. Payment is due on receipt of invoice.
Collections
All orders must be COLLECTED unless agreed otherwise.
Please respect the time slots given for collection.
Customers are responsible for inspecting their order upon receipt. Bakes will be handed over in a suitable box/bag.
Once the order has been collected, proper storage and care of the bake are the responsibility of the customer.
Bakes&Barbells is not liable for damages once the product has been collected.
As previously stated, the customer accepts responsibility for the storage and care of the bake once it leaves Bakes&Barbells.
Cancellations & Refunds
ESSERGY Bars
Due to the nature of our protein bars, cancellations made within 24 hours of ordering are eligible for a full refund.
After 24 hours, orders become non-refundable.
Refunds will not be issued for dissatisfaction based on personal taste preferences.
If there’s a mistake with your order - we will sort it ASAP.
All other bakes
Cancellations made 15 days or more before collection date are entitled to a full refund.
No refunds will be issued for cancellations made 14 days or less to the collection date.
Refunds will not be issued for dissatisfaction based on personal taste preferences.
If there’s a mistake with your order - we will sort it ASAP.
Allergens
All B&B products are made in a home kitchen that may contain any of the 14 common allergens including dairy, eggs, nuts, soy, peanuts, wheat and gluten.
While every effort is made to avoid cross-contamination, we cannot guarantee allergen-free products
If you have allergies - please check our order forms carefully.
Allergens will be listed on all orders.
We take allergies VERY seriously.